Take a look and decide whether this affects your tenant, users or support teams.
Primary Audience
Why this score?
AT A GLANCE
END USERS
IT ADMINS
ROLLOUT TIMELINE
Late September 2026
📢 Official Microsoft Message Center Announcement
Microsoft Viva: Agent flexible query in Analytics Workbench
Message ID: MC1403410 (Updated)
Updated September 4, 2026: We have updated the timeline. Thank you for your patience.
[What and Why]
We are introducing a flexible query capability in Microsoft Viva Insights Analytics Workbench that enables insights analysts to explore Microsoft 365 Copilot agent adoption using customizable, self-serve queries. Analysts can combine granular agent usage metrics with organizational attributes to understand trends, create tailored reports, and support data‑driven decision making without relying on predefined dashboards.
This message is associated with Microsoft 365 Roadmap ID 562412.
[Rollout schedule]
- General Availability (Worldwide): We will begin rolling out in late September 2026 (previously late July) and expect to complete by early October 2026 (previously late August).
[Impact on your organization]
This feature will be enabled automatically for eligible Viva Insights analyst users and does not require admin action prior to deployment.
Who is affected
- Insights analysts using Viva Insights Analytics Workbench
- Organizations using Microsoft 365 Copilot agents
- Organizations must have more than 50 Microsoft 365 Copilot (Premium) license to access and use this feature
Platforms and services
- Viva Insights (web)
- Microsoft 365 Copilot
What will happen
- A new Agent query template will be available in the Analytics Workbench:
- Analysts can use this template to query Copilot agent metrics.
- Queries include agents used within Microsoft 365 Copilot.
- Analysts can combine agent usage data with organizational attributes.
- Analysts can customize and export reports.
[Action required or recommendations]
No action is required to enable this feature.
As an optional step, you may consider:
- Notifying insights analysts about this new capability.
- Updating internal documentation if you reference analytics workflows in Viva Insights.
- Reviewing updated documentation once it becomes available during rollout.
[Compliance considerations]
| Question | Answer |
| Does the change introduce or significantly modify AI or agent capabilities that interact with customer data? | Yes. This feature introduces new analytics capabilities for querying Copilot agent usage data and organizational attributes. |
| Does the change alter how admins can monitor, report on, or demonstrate compliance activities? | Yes. It adds expanded analytics and reporting capabilities in Viva Insights for agent usage, which may support monitoring and reporting scenarios. |
Source: Microsoft Message Center • Analysed by MWPro
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