MWPRO IMPACT SCORE
OPERATIONAL IMPACT
63
0
25
50
75
100
HIGH IMPACT • REVIEW RECOMMENDED
Recommended Action:
Review the update and plan any required actions before rollout.
Review the update and plan any required actions before rollout.
What is MWPro Impact Score?
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Primary Audience
Microsoft 365 AdminsTeams AdminsIT ManagersService OwnersSecurity TeamsCompliance Teams
Why this score?
AI Confidence
HIGH
Enough detail is available to trust this assessment.
Assessment Reasoning
This announcement introduces a new stage of Intelligent call delegation moving from Frontier preview to public preview with usage‑based billing. Admins must actively configure spending policies and Copilot credit usage in the Microsoft 365 admin centre, which drives strong admin impact and moderate implementation effort. Users will experience AI‑based call screening and scheduling, producing a noticeable but controlled user experience change. With rollout slated within weeks, urgency sits at a planning level.
70
Admin Impact
50
User Impact
60
Urgency
65
Effort
WHAT YOU NEED TO KNOW
AT A GLANCE
Intelligent call delegation moves from Frontier to public preview from mid-November. Admins must set up usage-based billing if they want to keep call screening active.
END USERS
Users may lose AI call screening unless the feature is re-enabled by admins.
IT ADMINS
Set up a spending policy for Intelligent call delegation in the Microsoft 365 admin centre before the public preview rollout.
ROLLOUT TIMELINE
Upcoming:
Mid-Nov 2026
Mid-Nov 2026
📢 Official Microsoft Message Center Announcement
Intelligent call delegation is planned to change from Frontier public to public preview (Ring 3.6) as early as Nov 17th
Message ID: MC1537490
[What and Why:]
Intelligent call delegation is moving from Frontier public preview to public preview (Ring 3.6) beginning as early as November 17, 2026. This capability uses AI to screen incoming calls, gather context, and help users decide when to engage. It can also schedule follow-up appointments via Microsoft Bookings.
[Rollout Schedule:]
- Public Preview (Worldwide): Mid-Nov 2026 to Mid Dec 2026.
- General Availability (Worldwide): Mid-January 2027 to late January 2027. (Dates are subject to change)
[Impact on Your Organization:]
Who is affected:
- Tenants that used Intelligent call delegation during Frontier preview and tenants planning to use it in Ring 3.6 public preview.
Platforms/Services:
- Microsoft Teams
- Microsoft 365 Copilot (Premium)
- Microsoft Bookings integration
What will happen:
- Intelligent call delegation remains available as an AI-powered call screening and context assistant.
- Public preview uses usage-based billing (UBB) with Copilot Credits.
- Billing does not begin until an admin configures spending in the Microsoft 365 admin center.
- If spending is not configured, tenants coming from Frontier preview will no longer have incoming calls screened by this feature.
[Action Required/Recommendations:]
If your organization plans to continue using Intelligent call delegation in public preview, complete the following:
- Create a spending policy in Microsoft 365 admin center using guidance in Managing AI experiences enabled by usage-based billing.
- Under agents and services, select Intelligent call delegation and clear other selections.
- Choose the intended user/group scope before assigning the policy.
- Confirm users are licensed with Microsoft 365 Copilot USL where required.
[Compliance considerations:]
| Does the change introduce or significantly modify AI/ML or agent capabilities that interact with or provide access to customer data? | Yes. Intelligent call delegation is an AI-powered capability that screens calls and gathers context to assist users. |
| Does the change include an admin control, and can it be controlled through Entra ID group membership? | Yes. Admins must configure usage-based billing policy scope in MAC and can target users/groups through existing admin policy controls. |
Source: Microsoft Message Center • Analysed by MWPro
