Amazon Connect Customer now provides schedule update notifications, making it easier for you to automatically notify agents when their schedules change. You can define rules to send email or text notifications (via EventBridge) to supervisors and agents when new schedules…

Amazon Connect Customer now supports up to 5,000 agents per schedule, making it easier for you to schedule larger business units or multiple business units that share agents (multi-skilled agents) within a single schedule. Additional scale limit updates include up…

Amazon SageMaker AI now offers multi-turn reinforcement learning (RL), a new serverless model customization technique for fine-tuning models on multi-step, agentic tasks. SageMaker AI model customization lets you adapt foundation models using techniques such as supervised fine-tuning, reinforcement learning from verifiable…

Kubernetes version 1.36 introduced several new features and bug fixes, and AWS is excited to announce that you can now use Amazon Elastic Kubernetes Service (EKS) and Amazon EKS Distro to run Kubernetes version 1.36. Starting today, you can create…

Today, AWS Parallel Computing Service (AWS PCS) launches PCS-ready DLAMI, an AWS-maintained Amazon Machine Image built on the Deep Learning Base GPU AMI (Ubuntu 24.04). It provides a production-quality foundation for AI/ML training and high performance computing (HPC), with core…

AWS Config now supports internal service linked rules, enabling AWS services to evaluate AWS resource configurations using AWS Config managed rules. Internal service linked rules extend the existing service linked recorder capability by allowing AWS services such as AWS Security…