Amazon Connect now makes it easier to manage contact center operating hours for recurring events like holidays, maintenance windows, and promotional periods, with a visual calendar that provides at-a-glance visibility by day, month, or year. You can set up recurring…

AWS IoT Device Management now offers Wi-Fi Simple Setup (WSS) for managed integrations, enabling developers to implement simplified Wi-Fi provisioning in Internet of Things (IoT) solutions. With WSS, developers can now integrate QR code scanning functionality that empowers end users…

Amazon Virtual Private Cloud (VPC) IP Address Manager (IPAM) now supports policies for Amazon Relational Database Service (RDS) instances and Application Load Balancers (ALB). This feature enables IP administrators to centrally configure and enforce IP allocation strategies for these resources,…

Amazon Connect Cases now supports AWS CloudFormation, enabling you to model, provision, and manage case resources as infrastructure as code. With this launch, administrators can create CloudFormation templates to programmatically deploy and update their Cases configuration—such as templates, fields, and…

Amazon Lex now offers a neural automatic speech recognition (ASR) model for English that delivers improved recognition accuracy for your voice bots. Trained on data from multiple English locales, the model excels at recognizing conversational speech patterns across diverse speaking…

Amazon Neptune Database now supports Graviton3-based R7g and Graviton4-based R8g instances for Amazon Neptune engine versions 1.4.5 or above, in Asia Pacific (Hong Kong), Asia Pacific (Osaka), Asia Pacific (Singapore), Canada (Central) and US West (N. California). R7g and R8g…