Amazon Connect now gives business users greater control over daily contact center operations without requiring technical resources. With new capabilities to create customer UIs that adjust queues, routing behavior, and customer experience settings in real time, business users can respond…

AWS Lambda Managed Instances lets you run Lambda functions on your Amazon EC2 instances while maintaining Lambda's operational simplicity. With Lambda Managed Instances, you can access specialized compute configurations and drive cost efficiency through EC2 pricing advantages, without managing infrastructure.…

Today, AWS announces the AWS MCP Server, a managed remote Model Context Protocol (MCP) server that helps AI agents and AI-native IDEs perform real-world, multi-step tasks across one or more AWS services. The AWS MCP Server consolidates capabilities from the…

Amazon Connect now supports Model Context Protocol (MCP), enabling AI agents for end-customer self-service and employee assistance to use standardized tools for retrieving information and completing actions. With this launch, businesses can enhance their AI agents with extensible tool capabilities…

Amazon Connect now provides analytics and monitoring capabilities for AI agents across self-service and agent assistance experiences. With this launch, you can measure and continuously improve AI agent performance and customer outcomes through easy to customize dashboards that provide key…

Amazon Connect now enables businesses to restrict access to specific performance evaluation forms, preventing unauthorized access to evaluation form templates and completed evaluations. Businesses can provide managers access to modify or use only the evaluation form templates that are relevant…