Amazon Web Services

Amazon Quick, your AI assistant for work, now integrates with New Relic's AI agents, enabling on-call engineers, SREs, and engineering leaders to investigate incidents, generate root cause analysis briefs, and create tracked tasks without leaving their Amazon Quick workspace. After connecting to New Relic's…

Amazon CloudWatch RUM (Real User Monitoring) Session Replay gives developers a video-like playback of user experiences on their web applications — capturing clicks, scrolls, page changes, and errors — so they can see exactly what a user encountered in their…

VPC Lattice resource configurations now support domain-name targets that are private to your network. You can define a resource configuration for a private FQDN and share it with other accounts, enabling secure cross-account access to privately-hosted resources. Previously, only publicly…

Amazon WorkSpaces, AWS's fully managed cloud desktop service, now enables AI agents to securely access and operate desktop applications through managed WorkSpaces environments. Many enterprises run critical business processes on desktop applications—mainframes, ERP systems, and proprietary tools—that lack modern APIs,…

Amazon Connect Cases now automatically reassociates cases when duplicate customer profiles are merged, so agents always see a complete case history for each customer. When the same customer has multiple profiles, such as when they reach out through different channels…

AWS Identity and Access Management (IAM) has increased maximum quotas for six resources: Customer managed policies per account (5,000 to 10,000) Instance profiles per account (5,000 to 10,000) Managed policies per role (20 to 25) Role trust policy length (4,096…