Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your…

Amazon Connect now automates agent performance evaluations in Portuguese, French, Italian, German, and Spanish using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language…

MiniMax-M2 is now available on Amazon SageMaker JumpStart, providing customers with immediate access to deploy this efficient open-source model in minutes. With SageMaker JumpStart, you can quickly discover, evaluate, and deploy MiniMax-M2 using either SageMaker Studio's intuitive interface or the…

Amazon Managed Streaming for Apache Kafka (Amazon MSK) is now available in Asia Pacific (New Zealand) region. Customers can create Amazon MSK Provisioned clusters in this region starting today. Amazon MSK is a fully managed service for Apache Kafka and…

Starting today, AWS End User Messaging customers can use AWS generative AI to review their phone number registrations, so you can submit to mobile carriers correctly the first time. With the registration reviewer (preview), AWS will provide you feedback on…

Oracle Database@AWS is now generally available in three additional AWS Regions - US-East-2 (Ohio), EU-Central-1 (Frankfurt), and AP-Northeast-1 (Tokyo). Oracle Database@AWS enables customers to access database services on Oracle Cloud Infrastructure (OCI) managed Oracle Exadata systems within AWS data centers.…