Dynamics 365 Contact Center – Enhanced sessions management and live conversation details [MC1065557]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Enhanced sessions management and live conversation details [MC1065557]

Message ID: MC1065557 We are announcing the Enhanced sessions management and live conversation details feature for Dynamics 365 Contact Center. This feature lets service representatives manage their sessions and live conversations in the Dynamics 365 Contact Center embedded experience with…
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Microsoft Copilot Studio – Publish connector actions to multiple Copilot deployments [MC1065519]
Posted inPower Platform

Microsoft Copilot Studio – Publish connector actions to multiple Copilot deployments [MC1065519]

Message ID: MC1065519 We are announcing the Publish connector actions to multiple Copilot deployments feature for Microsoft Copilot Studio. This feature grants administrators the ability to reuse connector actions across multiple Copilot deployments. This feature reached general availability on April…
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Dynamics 365 Contact Center – Pause or resume recording and or transcription via a client API – Voice SDK extensibility [MC1065107]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Pause or resume recording and or transcription via a client API – Voice SDK extensibility [MC1065107]

Message ID: MC1065107 We are announcing the “Pause or resume recording and or transcription via an API - Voice SDK extensibility” feature for Dynamics 365 Contact Center. This feature enables users to temporarily stop and restart call recordings and transcriptions…
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