Dynamics 365 Apps

Message ID: MC1162888 We are announcing the ability to opt-in to protect your customers' sensitive data by enabling your customer service representatives to hide any personally identifiable information (PII) that customers inadvertently share in Dynamics 365 Contact Center. This feature…

Message ID: MC1162867 We are announcing the ability to enable your site's visitors to review their previously closed conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? In…

Message ID: MC1162754 We are announcing the ability to use the voice channel in the United Arab Emirates (UAE) and Government Community Cloud Moderate (GCC-M) regions in Dynamics 365 Contact Center. This feature will reach general availability on October 31,…

Message ID: MC1162753 We are announcing the ability to insert Copilot prompts in email templates that will enable data to be auto populated when the email template is inserted in Dynamics 365 Customer Service. This feature will reach general availability…

Message ID: MC1162751 We are announcing the ability to update your knowledge base using the Customer Knowledge Management Agents. This feature will reach general availability on October 31, 2025. How does this affect me? Customer Knowledge Management Agent lets you…

Message ID: MC1162743 We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help customer service representatives increase productivity in Dynamics 365 Contact Center. This feature will reach general…