Dynamics 365 Sales – Improve opportunity data completeness with AI-powered data enrichment [MC1323861]
Posted inDynamics 365 Apps

Dynamics 365 Sales – Improve opportunity data completeness with AI-powered data enrichment [MC1323861]

Message ID: MC1323861 We are announcing the ability to improve opportunity data completeness with AI-powered data enrichment in Dynamics 365 Sales. This feature will reach general availability on June 26, 2026.How does this affect me?This feature enables you to automatically…
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Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]

Message ID: MC1323827 We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026.How does this affect me?This feature enhances…
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Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835]
Posted inDynamics 365 Apps

Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835]

Message ID: MC1323835 We are announcing the ability to enable Project Revenue recognition using the percentage of completion based on the cost estimate instead of the changing estimate at completion (EAC) in Dynamics 365 Project Operations. This feature reached public…
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Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview) [MC1310420]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview) [MC1310420]

Message ID: MC1310420 (Updated) Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to generate optimized schedule and shift plans using AI for workforce management in Dynamics…
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Dynamics 365 Commerce – Display distance in kilometers on the Store Commerce app [MC1301490]
Posted inDynamics 365 Apps

Dynamics 365 Commerce – Display distance in kilometers on the Store Commerce app [MC1301490]

Message ID: MC1301490 (Updated) Update: This feature will now reach general availability on June 16, 2026.We are announcing the ability to enable distance units (in kilometers or miles) in the Store Commerce store locator and inventory lookup for metric-region retailers.…
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