Dynamics 365 Contact Center – Secondary audio device for notifications in Digital Messaging conversations [MC1315214]

Dynamics 365 Contact Center – Secondary audio device for notifications in Digital Messaging conversations [MC1315214]

Message ID: MC1315214 We are announcing the ability for Customer service representatives (CSRs) to configure a secondary audio device for their sound setting personalization on the Digital Messaging channels in Dynamics 365 Contact Center. This feature will be available in…
Dynamics 365 Customer Service – Unlock Workforce Engagement capabilities with Customer Service Enterprise license [MC1310832]

Dynamics 365 Customer Service – Unlock Workforce Engagement capabilities with Customer Service Enterprise license [MC1310832]

Message ID: MC1310832 We are announcing the ability to unlock Workforce Engagement capabilities with the Customer Service Enterprise license in Dynamics 365 Customer Service. This feature will reach general availability on May 29, 2026.How does this affect me?Workforce Engagement capabilities…