Posted inExchange Online
![Microsoft 365 Copilot for Service – Create case records from customer emails with one click [MC1204498]](https://mwpro.co.uk/wp-content/uploads/2025/06/swimming-1199678_1920-1024x683.webp "Microsoft 365 Copilot for Service – Create case records from customer emails with one click [MC1204498] 11")
Posted inPower Platform
Microsoft 365 Copilot for Service – Create case records from customer emails with one click [MC1204498]
Message ID: MC1204498 We are announcing the ability to create case records from customer emails within Outlook in Microsoft 365 Copilot for Service. This feature will reach general availability on January 1, 2026.How does this affect me?This feature provides the…
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