Posted inPower Platform
![Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]](https://mwpro.co.uk/wp-content/uploads/2025/06/oil-rig-3629119_1920-1024x683.webp "Dynamics 365 Contact Center - Use intent to select representatives to transfer conversations [MC1163093] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]
Message ID: MC1163093 We are announcing the ability to use Copilot's intent knowledge base to route conversations to the appropriate service representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this…
![Power Automate – Enable version control for desktop flows [MC1163091]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18069490-1024x683.webp "Power Automate – Enable version control for desktop flows [MC1163091] 12")
![(Updated) Retirement of the SharePoint SendEmail API [MC921752]](https://mwpro.co.uk/wp-content/uploads/2025/06/tourists-6887737_1920-1024x683.webp "(Updated) Retirement of the SharePoint SendEmail API [MC921752] 13")
![Power Platform – Audit original Choice Data Type Label description [MC1162912]](https://mwpro.co.uk/wp-content/uploads/2025/06/future-7130603_1920-1024x683.webp "Power Platform - Audit original Choice Data Type Label description [MC1162912] 14")
![(Updated) Retiring Power BI “Visualize the List” and “Visualize the Library” Features in SharePoint Online [MC1156359]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-any-lane-5945734-1024x683.webp "(Updated) Retiring Power BI “Visualize the List” and “Visualize the Library” Features in SharePoint Online [MC1156359] 15")
![Dynamics 365 Contact Center – Use data masking to protect customer data [MC1162888]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-1418595-1024x683.webp "Dynamics 365 Contact Center - Use data masking to protect customer data [MC1162888] 16")