Posted inPower Platform
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]
Message ID: MC1163122 (Updated) Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to create proactive engagements within Dynamics 365 Contact Center that complies with the Telephone…










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![Microsoft 365 Copilot for Sales - Autonomously grow your pipeline with Sales Agent [MC1164255] 12 Microsoft 365 Copilot for Sales – Autonomously grow your pipeline with Sales Agent [MC1164255]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-designecologist-2782919-1024x683.webp)
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![Dynamics 365 Contact Center - Use pre-connection audio checks [MC1163799] 14 Dynamics 365 Contact Center – Use pre-connection audio checks [MC1163799]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-karolina-grabowska-4039487-1024x683.webp)
![Dynamics 365 Contact Center - Use feedback agent in chat and digital channels [MC1163796] 15 Dynamics 365 Contact Center – Use feedback agent in chat and digital channels [MC1163796]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-220769-1024x683.webp)
![Dynamics 365 Contact Center - Play audible sound for call connection [MC1163792] 16 Dynamics 365 Contact Center – Play audible sound for call connection [MC1163792]](https://mwpro.co.uk/wp-content/uploads/2025/06/eye-1363161_1920-1024x683.webp)