![Dynamics 365 Contact Center – Recognize one of multiple entities in a single utterance [MC1065728]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-felixmittermeier-956999-1024x683.webp "Dynamics 365 Contact Center - Recognize one of multiple entities in a single utterance [MC1065728] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Recognize one of multiple entities in a single utterance [MC1065728]
Message ID: MC1065728 We are announcing the Recognize one of multiple entities in a single utterance feature for Dynamics 365 Contact Center. This feature allows agent designers within Microsoft Copilot Studio to attach more than one entity for recognition onto…
![Microsoft Copilot Studio – Analyze knowledge source usage for custom agents [MC1065680]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-18419516-1024x683.webp "Microsoft Copilot Studio - Analyze knowledge source usage for custom agents [MC1065680] 2")
![Microsoft 365 Copilot for Sales – Get automated insights for seamless customer meeting preparation [MC1065649]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-d123x-792289-1024x683.webp "Microsoft 365 Copilot for Sales - Get automated insights for seamless customer meeting preparation [MC1065649] 3")
![Dynamics 365 Contact Center – Use time-out rules for automated actions to meet SLAs [MC1065632]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-droosmo-2958565-1024x683.webp "Dynamics 365 Contact Center - Use time-out rules for automated actions to meet SLAs [MC1065632] 4")
![Microsoft 365 Copilot for Sales – Save AI-generated meeting notes into CRM directly from Microsoft Teams [MC1065646]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-slover-940271-1024x683.webp "Microsoft 365 Copilot for Sales - Save AI-generated meeting notes into CRM directly from Microsoft Teams [MC1065646] 5")
![Microsoft Copilot Studio – Analyze action usage for agents [MC1065612]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-olly-840996-1024x683.webp "Microsoft Copilot Studio - Analyze action usage for agents [MC1065612] 6")