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Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Protect customer experience on direct inward dialing lines with overflow actions [MC1323940]
Message ID: MC1323940 We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026. How does this affect…










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![Dynamics 365 Contact Center - Automatically handle waiting conversations when queues close or become unstaffed [MC1323827] 14 Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-isaquepereira-394377-1024x683.webp)
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