Posted inMicrosoft 365 suite
![Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1181910]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-147411-1024x683.webp "Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1181910] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1181910]
Message ID: MC1181910 We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on October 31, 2025.How does this affect me?Customer service representatives can now use Copilot-powered intent suggestions to transfer conversations to…
![Dynamics 365 Contact Center – Enable SIP X header support for context transfer [MC1181912]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-17483873-1024x683.webp "Dynamics 365 Contact Center - Enable SIP X header support for context transfer [MC1181912] 12")
![Microsoft Dataverse[MB3.1][JW3.2][AL3.3], Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-enginakyurt-1435537-1024x728.webp "Microsoft Dataverse[MB3.1][JW3.2][AL3.3], Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915] 13")
![Microsoft Dataverse – Dataverse Billing Rates and Management [MC1181733]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-cottonbro-9668883-1024x683.webp "Microsoft Dataverse - Dataverse Billing Rates and Management [MC1181733] 14")
![Power Platform admin center – Power Platform inventory is now available in Public Preview [MC1181719]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-steve-30066059-1024x683.webp "Power Platform admin center – Power Platform inventory is now available in Public Preview [MC1181719] 15")
![Dynamics 365 Customer Insights – Journeys – Host large-scale online events with Teams Town Hall [MC1181646]](https://mwpro.co.uk/wp-content/uploads/2025/06/nature-3102762_1920-1024x683.webp "Dynamics 365 Customer Insights – Journeys – Host large-scale online events with Teams Town Hall [MC1181646] 16")