Improved device selection on Microsoft Teams meeting join screen [MC1163761]
Posted inMicrosoft Teams

Improved device selection on Microsoft Teams meeting join screen [MC1163761]

Message ID: MC1163761 [Introduction] To reduce confusion and last-minute device switching, Microsoft is introducing improved audio device selection on the Microsoft Teams join screen. Users can now confirm and change their microphone, speaker, or headset directly from the join screen—without…
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Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1163733]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1163733]

Message ID: MC1163733 We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025.How does this affect me?When enabled, administrators can turn on multisession capabilities for custom model-driven apps. With this feature,…
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Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]

Message ID: MC1163728 We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?Custom productivity tools in Copilot…
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Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights [MC1163730]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights [MC1163730]

Message ID: MC1163730 We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?This feature enables…
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