Message ID: MC1061601 We are announcing the Migrate record links and notes with cloud migration tooling feature for Dynamics 365 Business Central. This feature allows users to migrate links and notes attached to records in Business Central when transitioning from…

Message ID: MC1061589 We are announcing the Real-time adherence monitoring for service representatives feature for Dynamics 365 Contact Center. This feature allows supervisors to continuously monitor service representative’s adherence to their schedules, ensuring they stay on track to meet schedule…

Message ID: MC1061533 We are announcing the Edit business rules for omnichannel AI agents feature for Dynamics 365 Contact Center. This feature enables users to design voice AI agent configurations to manage behaviors that can be dynamically altered in near…