Posted inMicrosoft 365 apps
![Dynamics 365 Contact Center – Use time-out rules for automated actions to meet SLAs [MC1065632]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-droosmo-2958565-1024x683.webp "Dynamics 365 Contact Center - Use time-out rules for automated actions to meet SLAs [MC1065632] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use time-out rules for automated actions to meet SLAs [MC1065632]
Message ID: MC1065632 We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to set up automatic actions on messaging conversations with time-based SLAs to improve CSAT and boost representatives'…
![Microsoft 365 Copilot for Sales – Save AI-generated meeting notes into CRM directly from Microsoft Teams [MC1065646]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-slover-940271-1024x683.webp "Microsoft 365 Copilot for Sales - Save AI-generated meeting notes into CRM directly from Microsoft Teams [MC1065646] 12")
![Microsoft Copilot Studio – Analyze action usage for agents [MC1065612]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-olly-840996-1024x683.webp "Microsoft Copilot Studio - Analyze action usage for agents [MC1065612] 13")
![Dynamics 365 Contact Center – Enhanced sessions management and live conversation details [MC1065557]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-minan1398-1076588-1024x683.webp "Dynamics 365 Contact Center - Enhanced sessions management and live conversation details [MC1065557] 14")
![Dynamics 365 Contact Center– Deploy chat widgets across portals using a single tag feature [MC1065548]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-eberhardgross-534164-1024x683.webp "Dynamics 365 Contact Center– Deploy chat widgets across portals using a single tag feature [MC1065548] 15")
![Microsoft Copilot Studio – Easily find and use knowledge data sources [MC1065549]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-goumbik-1414130-1024x683.webp "Microsoft Copilot Studio - Easily find and use knowledge data sources [MC1065549] 16")