Stay informed

Message ID: MC1163119 We are announcing the ability to design proactive customer engagement workflows in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature allows Journey authors to…

Message ID: MC1163122 We are announcing the ability to create proactive engagements within Dynamics 365 Contact Center that complies with the Telephone Consumer Protection Act. This feature will reach general availability on October 31, 2025. How does this affect me?…

Message ID: MC1163117 We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? Predefined actions for scenarios…

Message ID: MC1163115 We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this…

Message ID: MC1163097 We are announcing the ability to use Copilot's intent knowledge base to effectively consult with the required workgroups and queues in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does…