Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742]

Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742]

Message ID: MC1171742 We are announcing the ability to view the performance of AI agents from the Agent Insights dashboard in Dynamics 365 Contact Center and Customer Service. The Agent Insights dashboard equips Supervisors with real-time visibility into key performance…
(Updated) Microsoft Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics [MC1138791]

(Updated) Microsoft Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics [MC1138791]

Message ID: MC1138791 (Updated) Updated October 10, 2025: After further evaluation we have determined that this feature will not roll out at this time to ensure the best experience for our customers. You can safely disregard this message. Thank you…
Microsoft PowerPoint: Find and add company approved images with Organization Images [MC1169573]

Microsoft PowerPoint: Find and add company approved images with Organization Images [MC1169573]

Message ID: MC1169573 [Introduction]Browse your company’s approved logos, icons, and photos right inside PowerPoint—no need to search elsewhere. We're introducing Organization Images in PowerPoint to help users easily access company-approved logos, icons, and photos directly within the app. This feature…