Posted inMicrosoft Teams
![Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1096046]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cottonbro-4069291-1024x683.webp "Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1096046] 11")
Posted inDynamics 365 Apps
Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1096046]
Message ID: MC1096046We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on July 31, 2025. How does this affect me?Customer service representatives can now use Copilot-powered intent suggestions to transfer conversations to…
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