Consult and merge into a meeting or group call via Dual-Tone Multi-Frequency (DTMF) [MC1183611]

Consult and merge into a meeting or group call via Dual-Tone Multi-Frequency (DTMF) [MC1183611]

Message ID: MC1183611 [Introduction]To improve collaboration and streamline meeting workflows, Microsoft Teams is introducing the ability to consult and merge Public Switched Telephone Network (PSTN) callers into active meetings—even when those callers are behind auto-attendants or Interactive Voice Response (IVR)…
(Updated) Microsoft Viva Insights: New prompt categories in the Microsoft Copilot Dashboard [MC1092459]

(Updated) Microsoft Viva Insights: New prompt categories in the Microsoft Copilot Dashboard [MC1092459]

Message ID: MC1092459 (Updated) Updated November 6, 2025: We have updated the timeline. Thank you for your patience. Prompt categories will be available in Microsoft Copilot Dashboard in Microsoft Viva Insights on the web to help you understand key Copilot…
Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Message ID: MC1183551 We have launched the ability for Copilot Email Assist to provide email template recommendations.How does this affect me?Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot…
Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…
Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Message ID: MC1163794 (Updated) We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer…