Posted inMicrosoft 365 suite
![Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-26756124-1024x683.webp "Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032] 36")
Posted inDynamics 365 Apps
Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032]
Message ID: MC1051032 We are launching the AI summary for call quality management feature for Omnichannel for Customer Service. This feature allows you to use AI to read closed conversations and voicemails to provide conversation summaries and other insights. This…
![Microsoft Copilot Studio – Block the access and recording of transcripts announcement [MC1051012]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-27366415-1024x683.webp "Microsoft Copilot Studio – Block the access and recording of transcripts announcement [MC1051012] 37")
![AI Builder – Use o1 reasoning model in prompt builder announcement [MC1050988]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-stephan-streuders-2134979-3767825-1024x683.webp "AI Builder – Use o1 reasoning model in prompt builder announcement [MC1050988] 38")
