Amazon Quick, the AI workspace built only for work, is now AWS Quick, a name that reflects the enterprise security and governance built into Quick from the start as an AWS service. The new name now appears across the Quick…

AWS Security Token Service (AWS STS) now lets your workloads use their AWS Identity and Access Management (IAM) identity in one partition to get temporary credentials for an IAM role in a different partition, without storing long-term credentials, which can…

Amazon Connect Customer now provides evaluation form templates so managers don't have to build forms from scratch, reducing the time to deploy automated evaluations of human and AI agent performance. These templates cover typical customer interaction scenarios: customer service, inbound…