Amazon Connect Customer automatically saves in-progress emails as drafts, helping agents resume work without losing progress when connectivity is interrupted or when their browser is accidentally closed or refreshed. When agents return, their drafts are restored with the message body,…

Amazon Bedrock now supports the OpenAI GPT-5.6 models (Terra and Luna) on the bedrock-runtime endpoint, with support for the Responses, Converse, and Chat Completions APIs in AWS GovCloud (US). It also adds support for cross-Region inference, allowing customers to use…

Amazon CloudFront can now forward two new optional headers to your origin. The CloudFront-Viewer-ISP header contains the name of the viewer's internet service provider (ISP), so you can see which network a request came from. The CloudFront-Viewer-TLS-Details header describes the…

Amazon SageMaker Unified Studio now supports custom designations, named permission sets that control what actions individual project members can perform. Previously, project members could only be assigned Owner or Contributor designations, which provided nearly identical permissions. With custom designations, administrators…

Amazon MSK now supports version 1.3 of Transport Layer Security (TLS) protocol for MSK Provisioned clusters through encryption policies. TLS 1.3 delivers faster, more secure encryption for streaming data and is increasingly required by compliance frameworks and enterprise security standards.…