Dynamics 365 Contact Center – Secondary audio device for notifications in Digital Messaging conversations [MC1315214]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Secondary audio device for notifications in Digital Messaging conversations [MC1315214]

Message ID: MC1315214 We are announcing the ability for Customer service representatives (CSRs) to configure a secondary audio device for their sound setting personalization on the Digital Messaging channels in Dynamics 365 Contact Center. This feature will be available in…
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Microsoft Copilot Studio – Classic agent creation moves from Teams to web experience, retiring June 30, 2026 [MC1315217]
Posted inMicrosoft 365 suite Microsoft Teams

Microsoft Copilot Studio – Classic agent creation moves from Teams to web experience, retiring June 30, 2026 [MC1315217]

Message ID: MC1315217 [Introduction]We are retiring the ability to create classic style agents from the Microsoft Copilot Studio app in Microsoft Teams.Classic agent creation is now available in the Microsoft Copilot Studio web app to provide a more consistent and scalable…
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Outlook on the web: New setting to use data classification services for DLP evaluation [MC1315220]
Posted inExchange Online

Outlook on the web: New setting to use data classification services for DLP evaluation [MC1315220]

Message ID: MC1315220 Introduction We are introducing a new organization-level setting that allows admins to migrate Outlook on the web (OWA) from Exchange-based Data Loss Prevention (DLP) policy evaluation to Data Classification Services (DCS)-based DLP policy evaluation. This change brings OWA…
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