Amazon WorkSpaces, AWS's fully managed cloud desktop service, now enables AI agents to securely access and operate desktop applications through managed WorkSpaces environments. Many enterprises run critical business processes on desktop applications—mainframes, ERP systems, and proprietary tools—that lack modern APIs,…

Amazon Connect Cases now automatically reassociates cases when duplicate customer profiles are merged, so agents always see a complete case history for each customer. When the same customer has multiple profiles, such as when they reach out through different channels…

AWS Identity and Access Management (IAM) has increased maximum quotas for six resources: Customer managed policies per account (5,000 to 10,000) Instance profiles per account (5,000 to 10,000) Managed policies per role (20 to 25) Role trust policy length (4,096…

Amazon OpenSearch Service expands Cluster Insights availability to all OpenSearch versions and Elasticsearch version 6.8 and above, bringing proactive cluster health and performance visibility through the Console. In addition, a new Unused Index insight helps customers identify indices in an…