Modern Workspace Pro | Your Hub for Cloud, Copilot, Azure, AWS & GCP

Microsoft Teams: Live chat will be renamed to Customer Connect [MC1287369]

Message ID: MC1287369 [Introduction]Live chat in Microsoft Teams enables small and medium businesses to connect with customers through a chat widget embedded on their websites. Website visitors can chat directly with business employees, who receive and manage these conversations in…

Modern Workspace Pro 22 April 2026Admin impact, Feature update, Stay informed, User impact

Microsoft 365 apps

Microsoft 365 Copilot: Change in accessing additional agents in Excel [MC1287365]

Message ID: MC1287365 [Introduction]We are updating the Chat-only Copilot experience in Excel to better align with the editing experience. As part of this update, users who want to access additional Copilot agents (such as Researcher or Analyst) can do so…

Modern Workspace Pro 22 April 2026Admin impact, New feature, Stay informed, User impact

Dynamics 365 Apps

Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]

Message ID: MC1287358 We are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This…

Modern Workspace Pro 22 April 2026Feature update, Stay informed

Microsoft 365 suite

Auto upgrade of shared calendars from legacy MAPI model to modern REST model [MC1287370]

Message ID: MC1287370 [Introduction]Microsoft is introducing an automatic upgrade for shared calendars in Outlook and Exchange Online, transitioning from the legacy MAPI-based model to the modern REST-based model. This server-side upgrade will improve calendar sync reliability, performance, and consistency for…

Modern Workspace Pro 22 April 2026Admin impact, Plan for change, User impact

Microsoft Teams

Microsoft Teams: Shared voicemails for call queues will be easier to manage [MC1287371]

Message ID: MC1287371 [Introduction]We’re improving how shared voicemails for Call Queues are managed in Microsoft Teams. Previously, shared voicemail messages were primarily accessed in Outlook, with limited visibility in Teams. This update brings shared voicemail management directly into the Queues…

Modern Workspace Pro 22 April 2026Admin impact, New feature, Stay informed, User impact

(Updated) Introducing Surveys Agent and Copilot Chat in Microsoft Forms [MC1229954]

Message ID: MC1229954 (Updated) Updated April 21, 2026: We have updated the content. Thank you for your patience. [Introduction] Microsoft is introducing Microsoft 365 Copilot Chat within Microsoft Forms, along with a new Forms Agent integration tailored to help creators design, distribute,…

Modern Workspace Pro 22 April 2026New feature, Stay informed, Updated message, User impact