Amazon Connect now provides AI-powered Task overviews with suggested next actions so agents can understand work items faster and resolve them more quickly. For example, when an agent receives a Task to process a refund request submitted through an online…

Amazon CloudWatch now supports Alarm Mute Rules, enabling customers to temporarily mute alarm notifications during planned deployments, maintenance windows, and off-hours without compromising monitoring visibility. This new capability helps eliminate alert fatigue while maintaining complete situational awareness across their infrastructure.…

Amazon Relational Database Service (Amazon RDS) for SQL Server now supports the latest Cumulative Update (CU23) KB5078297 for SQL Server 2022. We recommend that you upgrade your Amazon RDS for SQL Server instances to apply this update using Amazon RDS…

AWS Batch now provides Queue and Share Utilization Visibility, giving you insights into how your workloads are distributed across compute resources. This feature introduces queue utilization data in job queue snapshots, revealing compute capacity used by your first-in-first-out (FIFO) and…

Amazon Aurora DSQL now supports identity columns and sequence objects enabling developers to generate auto-incrementing, integer-based IDs directly in the database using familiar SQL patterns. This launch simplifies migrations of existing PostgreSQL applications and supports development of new workloads that rely on…