Amazon Connect now allows you to customize the visual appearance of the agent workspace. You can apply a custom theme, including a logo, font, and color palette for light and dark modes, so the agent workspace aligns with the brand…

Amazon Connect now provides AI-powered case summaries for complete context into customer issues, reduce manual wrap-up work, and help resolve cases faster. With a single click, agents can generate a concise case summary even when the case spans multiple interactions,…

AWS Clean Rooms now enables you and your partners to generate privacy-enhancing synthetic datasets from your collective data to train regression and classification machine learning (ML) models. Synthetic dataset generation allows you and your partners to create training datasets with…

Amazon Elastic Kubernetes Service (EKS) announces the general availability of EKS Capabilities, a fully-managed extensible set of Kubernetes-native platform features for workload deployment, AWS cloud resource management, and Kubernetes resource composition and orchestration. EKS Capabilities provides out-of-the-box platform features and…

AWS launches AWS Interconnect - last mile, a fully managed connectivity offering that allows customers to connect their branch offices, data centers, and remote locations to AWS with just a few clicks, eliminating the friction of discovering partners and the…

Amazon Connect now supports message streaming for AI-powered chat interactions. This new capability shows Connect AI agent responses as they're being generated, which reduces perceived wait times and improves the customer experience. When using Amazon Connect AI agents, customers see…