Amazon Connect Customer now enables managers to input unplanned shrinkage in agent schedules, providing a more accurate picture of staffing due to unscheduled agent absences such as late logins or unplanned sick leave. Managers can upload unplanned shrinkage assumptions directly…

Mountpoint for Amazon S3 can now limit memory usage, either automatically based on the environment it runs in or with a limit that you define. This lets you run Mountpoint alongside memory-intensive applications, for example, in machine learning training or…

Amazon Connect Customer now supports points-based scoring to evaluate human and AI agent performance, giving managers more flexibility in configuring evaluation scores. With points-based scoring, managers assign points to each criterion based on its importance to the business, and the…

Amazon Elastic Compute Cloud (Amazon EC2) C8id and M8id instances with up to 22.8 TB of local NVMe-based SSD block-level storage are now available in additional regions. C8id instances are now available in Asia Pacific (Sydney) and Canada (Central) and…

Amazon Elastic Compute Cloud (Amazon EC2) R8id instances are now available in additional regions. R8id instances are now available in Asia Pacific (Mumbai, Malaysia, Sydney), Canada (Central), and Europe (Ireland, Stockholm). R8id instances feature up to 22.8TB of NVMe SSD…