Dynamics 365 Contact Center – Customize transfers and consults for queues, representatives [MC1221931]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Customize transfers and consults for queues, representatives [MC1221931]

Message ID: MC1221931 We are announcing the ability to customize transfers and consults for queues and customer service representatives in Dynamics 365 Contact Center. This feature will reach general availability on January 26, 2026.How does this affect me?This feature allows…
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(Updated) Microsoft Defender for Office 365: Admins can block external users in Microsoft Teams from Defender Portal [MC1200058]
Posted inMicrosoft Teams

(Updated) Microsoft Defender for Office 365: Admins can block external users in Microsoft Teams from Defender Portal [MC1200058]

Message ID: MC1200058 (Updated) Updated January 23, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We’re introducing an integration between Microsoft Teams and Microsoft Defender for Office 365 that allows security admins to manage blocked external users…
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(Updated) Microsoft Viva Engage: Smarter delivery of Community Announcement notifications [MC1143276]
Posted inMicrosoft Viva

(Updated) Microsoft Viva Engage: Smarter delivery of Community Announcement notifications [MC1143276]

Message ID: MC1143276 (Updated) Updated January 23, 2026: We have updated the timeline. Thank you for your patience.IntroductionWe hear your feedback about ways we can improve the notifications experience in Viva Engage. It's always a fine balance between ensuring your…
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(Updated) Microsoft Word, Excel, and PowerPoint agents: A new Copilot experience for content creation [MC1187799]
Posted inMicrosoft 365 apps

(Updated) Microsoft Word, Excel, and PowerPoint agents: A new Copilot experience for content creation [MC1187799]

Message ID: MC1187799 (Updated) Updated January 22, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We’re introducing new Word, Excel, and PowerPoint agents in Microsoft 365 Copilot to help users create documents, workbooks, and presentations more efficiently…
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