Starting today, Amazon EC2 Instance Connect Endpoint supports Internet Protocol Version 6 (IPv6) connectivity. Customers can now configure EIC Endpoints to be dual-stack or IPv6 only to connect to instances with IPv6 addresses. EC2 Instance Connect helps customers have SSH…

Amazon Connect, the cloud-based contact center service from AWS, now supports Get Customer Input and Store Customer Input flow blocks for outbound voice whisper flows. The Get Customer Input flow block allows a prompt to be played to a customer…

AWS Clean Rooms now supports data access budgets for tables associated to a collaboration. This new privacy control allows you to limit the number of times your data can be analyzed when training or running inference on a custom ML…

Amazon Connect now provides agent time-off balance data in analytics data lake, making it easier for you to generate reports and insights from this data. With this launch, you can now access latest and historical agent time-off balances across different…