Amazon Connect now supports custom work labels for agent schedules, making it easier for you to identify the type of work an agent is scheduled for. With this launch, you can create work activities with custom labels and assign them to agent schedules by day of the week. For example, you can assign “Order processing” as the work activity for Monday, “Returns management” for Tuesday, and “Work” (existing default activity) for rest of the week. Thus simplifying the experience for managers as they can now easily identify who is scheduled for which type of work. This launch also improves the experience for agents as they now have visibility into how their time is allocated.
This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.
Categories: marketing:marchitecture/messaging,general:products/amazon-connect
Source: Amazon Web Services
Latest Posts
- MC1521617: Microsoft OneDrive Moves Create or Upload Button to Right Side in Web Experience
- MC1521609: PowerPoint Copilot Adds Skill to Create Customer-Facing Sales Pitches
- MC1521616: Microsoft Graph Adds APIs for Copilot Cost Management
- MC1521606: PowerPoint Copilot Adds Skill to Create Project Kickoff Presentations
