We are announcing the ability to use pre-connection audio checks to allow preheating for devices and signaling a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
This feature reduces call connection delays and ensures representatives are immediately ready for customer interactions. It improves overall call quality and customer satisfaction while maintaining privacy compliance through clear audio status notifications.
Dynamics 365 Contact Center now includes an audio device preheating feature that gets representative equipment ready before call connections. When the device is ready, the system notifies the representative that their audio is connected. This feature keeps representatives aware of their audio status while maintaining privacy protocols.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
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