Amazon Connect Customer now supports scheduling tasks up to 90 days in advance, helping organizations plan, route, and track long-running follow-up work. For example, an insurance team managing an auto repair claim can schedule future tasks for an adjuster visit, parts availability check, and repair completion follow-up, with each task routed to the right team at the right time with relevant claim context. You can schedule tasks using the StartTaskContact API, flows, or the agent workspace.
This feature is available in all commercial and AWS GovCloud (US) regions where Amazon Connect Customer is offered. To learn more, see our documentation. To learn more about Connect Customer, visit the Amazon Connect Customer website.
Categories: marketing:marchitecture/customer-enablement,general:products/amazon-connect
Source: Amazon Web Services
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