MC1421920: Microsoft Retires Surveys Agent and Moves Copilot Experience to Forms

Surveys agent retirement and transition to Copilot in Microsoft Forms
Message ID: MC1421920

[What and Why:]

Microsoft is retiring the Surveys agent and transitioning customers to a unified, Copilot-powered experience within Microsoft Forms. This change streamlines form creation, data collection, and analysis into a single, integrated experience—improving productivity and providing more advanced AI-driven capabilities without requiring additional licensing. Users can continue their workflows seamlessly while benefiting from enhanced Copilot features built directly into Forms.

[Rollout Schedule:]

• Retirement completion: August 31, 2026 (removal from Agent Store)

[Impact on Your Organization:]

Who is affected: All users who currently use the Surveys agent in Microsoft 365 Copilot

Platforms/Services:

• Microsoft 365 Copilot
• Microsoft Forms (Web)

What will happen:

• The Surveys agent will be retired and removed from the Agent Store.
• Users will be redirected to Microsoft Forms when accessing Surveys agent.
• Copilot capabilities for surveys will continue within Microsoft Forms via the dynamic action button.
• Existing forms created through Surveys agent will remain accessible in Microsoft Forms.
• Users will retain access to their past Surveys agent conversation history in Microsoft 365 Copilot.
• No changes to licensing or permissions are required.
• The new experience is enabled by default; no admin configuration is needed.

[Action Required/Recommendations:]

• No action is required.
• Inform users about the transition to avoid confusion when redirects occur.
• Update internal documentation referencing the Surveys agent.
• Prepare helpdesk teams for potential user questions during the transition period.

Learn more:

• Evolving the Copilot experience in Microsoft Forms
• Message Center post MC1229954

[Compliance considerations:]

No compliance considerations identified, review as appropriate for your organization.

Source: Microsoft

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