Posted inMicrosoft Forms

MC1421920: Microsoft Retires Surveys Agent and Shifts to Copilot-Powered Experience in Forms

3 minutesPosted inMicrosoft Forms
MWPRO IMPACT SCORE
OPERATIONAL IMPACT
42
0 25 50 75 100
MODERATE IMPACT • ASSESS BUSINESS IMPACT
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Primary Audience

Microsoft 365 AdminsIT ManagersService Owners
Why this score?
AI Confidence
HIGH
Enough detail is available to trust this assessment.
Assessment Reasoning
The Surveys agent will be retired on 31 August 2026 and replaced by Copilot features in Forms, requiring minor documentation updates and user communication. No configuration or licensing changes are needed, but admins should brief helpdesk teams and inform stakeholders to avoid confusion when redirects occur. User disruption is modest because existing content moves transparently into Forms, but awareness is important as navigation and workflows change slightly.
38
🛡️ Admin Impact
MEDIUM
35
👥 User Impact
MEDIUM
55
⚡ Urgency
HIGH
30
🔧 Effort
MEDIUM
ℹ️ WHAT YOU NEED TO KNOW
📌

AT A GLANCE

Surveys agent in Copilot is being retired. Users will be redirected to Microsoft Forms with built-in Copilot features for surveys.
👥

END USERS

Users may notice redirects from Surveys agent to Microsoft Forms with new Copilot features.
🛡️

IT ADMINS

Inform users, update documentation, and brief support teams ahead of the retirement date.
📅

ROLLOUT TIMELINE

Upcoming:
August 31, 2026

📢 Official Microsoft Message Center Announcement

(Updated) Surveys agent retirement and transition to Copilot in Microsoft Forms
Message ID: MC1421920 (Updated)

Updated July 20, 2026: We have updated the content. Thank you for your patience.

[What and Why:]

Microsoft is retiring the Surveys agent and transitioning customers to a unified, Copilot-powered experience within Microsoft Forms. This change streamlines form creation, data collection, and analysis into a single, integrated experience—improving productivity and providing more advanced AI-driven capabilities without requiring additional licensing. Users can continue their workflows seamlessly while benefiting from enhanced Copilot features built directly into Forms.

[Rollout Schedule:]

  1. Retirement completion: August 31, 2026 (removal from Agent Store)

[Impact on Your Organization:]

Who is affected: All users who currently use the Surveys agent in Microsoft 365 Copilot

Platforms/Services:

  1. Microsoft 365 Copilot
  2. Microsoft Forms (Web)

What will happen:

  1. The Surveys agent will be retired and removed from the Agent Store.
  2. Users will be redirected to Microsoft Forms when accessing Surveys agent.

Screenshot – Survey Agent home screen for existing users

21275 2 home page existed survey agent users phase 5

  1. Copilot capabilities for surveys will continue within Microsoft Forms via the dynamic action button.
  2. Existing forms created through Surveys agent will remain accessible in Microsoft Forms.
  3. Users will retain access to their past Surveys agent conversation history in Microsoft 365 Copilot.

Screenshot – Survey Agent chat screen for existing users

21275 1 chat existed users phase4

  1. No changes to licensing or permissions are required.
  2. The new experience is enabled by default; no admin configuration is needed.

[Action Required/Recommendations:]

  1. No action is required.
  2. Inform users about the transition to avoid confusion when redirects occur.
  3. Update internal documentation referencing the Surveys agent.
  4. Prepare helpdesk teams for potential user questions during the transition period.

Learn more:

  1. Evolving the Copilot experience in Microsoft Forms
  2. Message Center post MC1229954

[Compliance considerations:]

No compliance considerations identified, review as appropriate for your organization.

Source: Microsoft Message Center • Analysed by MWPro

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