MC1288531: Microsoft Viva Insights Adds Export of De‑Identified Copilot Agent Data from the Agent Dashboard

📢 Official Microsoft Message Center Announcement

Updated September 29, 2026: We have updated the timeline. Thank you for your patience. 

[Introduction]

To support deeper analysis of Copilot agent adoption and usage across your organization, Microsoft will introduce a new export capability in the Agent Dashboard. This feature will allow eligible users to download de‑identified Copilot agent usage data for analysis, helping organizations track adoption trends, optimize licensing, and support AI transformation strategies, while maintaining existing privacy and access controls. User identifiers are removed from the output.

This feature will require at least 50 Microsoft 365 Copilot licenses and will apply to the Viva Insights web app.

This message is related to Roadmap ID 560538. 

[When this will happen]

• Public Preview: We will begin rolling out in late May 2026 and expect to complete rollout by early June 2026.
• General Availability (Worldwide): We will begin rolling out in late October 2026 (previously late September) and expect to complete rollout by early November 2026 (previously early October).

[How this affects your organization]

Who is affected

• Agent Dashboard users with full company‑level data access, including:
  • Senior leaders (as identified in Microsoft Entra ID)
  • Admin‑assigned company‑level users
  • Delegates with company‑level access
  • Global analysts and admins

Note: Group managers with data access limited to their own teams will not have access to this feature.

What will happen

• Eligible users will be able to export de‑identified, user‑level Copilot agent metrics and agent attributes aggregated by user and week, for up to the past six months. User identifiers are removed from the output.
• The export will include multiple data tables, such as:
  • Copilot agent metadataincluding agent name, creator type, and publishing source
  • Copilot agent usage metrics, including the number of responses generated
  • Copilot agent credit usage and user retention metrics
  • People metadata, including organization and function type
• By default, this feature will be ON for all eligible users.
• Admins will be able to manage or disable the feature at the tenant or group level at any time using Viva Feature Access Management (VFAM):
  • Module: Viva Insights
  • Feature: Agent Metrics Export
• There will be no impact to user workflows unless the feature is accessed by eligible users.

Screenshot – View of the Agent Dashboard:

[What you can do to prepare]

• No action is required to enable this feature.
• If you do not want this feature enabled by default, you can disable it at the tenant or group level using Viva Feature Access Management (VFAM).
• Review which users have full company‑level access to the Agent Dashboard.
• Communicate the upcoming change to eligible users so they understand the new export capability and its intended use.

Learn more:

• Connect to the Agent Dashboard | Viva Insights | Microsoft Viva | Microsoft Learn
• Delegate access to the Copilot Dashboard, Agent Dashboard, and Copilot insights | Viva Insights | Microsoft Viva | Microsoft Learn
• Manage settings for the Microsoft Copilot Dashboard, Agent Dashboard, and Viva Insights web app | Viva Insights | Microsoft Viva | Microsoft Learn
• Using Entra ID data – Connect to the Microsoft Copilot Dashboard for Microsoft 365 customers | Viva Insights | Microsoft Viva | Microsoft Learn
• Viva features management – Control access to features in Microsoft 365 | Microsoft Viva | Microsoft Learn

[Compliance considerations]

No compliance considerations identified. Review as appropriate for your organization.

Source: Microsoft Message Center • Analysed by MWPro

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