Posted inMicrosoft Teams

MC1519860: Microsoft Teams Adds AI-Powered Intelligent Call Delegation for Smarter Call Handling

3 minutesPosted inMicrosoft Teams
MWPRO IMPACT SCORE
OPERATIONAL IMPACT
56
0 25 50 75 100
HIGH IMPACT • REVIEW RECOMMENDED
Recommended Action:
Review the update and plan any required actions before rollout.
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Primary Audience

Teams AdminsMicrosoft 365 AdminsIT ManagersService Owners
Why this score?
AI Confidence
HIGH
Enough detail is available to trust this assessment.
Assessment Reasoning
This introduces a new AI-driven call management function that affects Teams Calling and Bookings. Admins need to review and configure new personal attendant policies, potentially adjusting user call settings and licensing requirements ahead of the preview and general availability rollouts. Users will notice changes to call handling behaviour and new options in their call settings, but adoption can be phased during testing and planning. Timelines are clear and future-dated, so urgency is moderate for awareness and preparation.
62
🛡️ Admin Impact
HIGH
58
👥 User Impact
HIGH
47
⚡ Urgency
MEDIUM
54
🔧 Effort
HIGH
ℹ️ WHAT YOU NEED TO KNOW
📌

AT A GLANCE

Teams is adding AI-powered Intelligent Call Delegation to help handle incoming calls, gather context, and schedule follow-ups through Bookings.
👥

END USERS

Users may see new call handling and scheduling options in Teams once enabled.
🛡️

IT ADMINS

Review and configure new Personal attendant policies for Intelligent Call Delegation before rollout.
📅

ROLLOUT TIMELINE

Upcoming:
November 2026 (Preview)

📢 Official Microsoft Message Center Announcement

Intelligent Call Delegation in Teams
Message ID: MC1519860

[What and Why:]

Incoming Teams calls don’t wait for a break in your day. Intelligent call delegation provides AI-powered calling assistance so you can focus on the conversations that matter most. It answers calls and gathers context, helping you decide whether to pick up and engage the caller. It can also schedule follow-up appointments through an integration with Microsoft Bookings so you can reconnect with callers at a more convenient time.

This message is associated with Microsoft 365 Roadmap ID 565216

[Rollout Schedule:]

Public Preview (Worldwide): We will begin rolling out in mid-November 2026 and expect to complete by late November 2026.

General Availability (Worldwide): We will begin rolling out in January 2027 and expect to complete by late January 2027.

[Impact on Your Organization:]

Who is affected:

  • Users provisioned with the appropriate Teams licensing for Intelligent call delegation.

Platforms/Services:

  • Microsoft Teams Calling
  • Microsoft Bookings (for follow-up appointment scheduling)

What will happen:

  • Once a user is provisioned with the appropriate licensing, users will be enabled to configure Intelligent call delegation under Call Settings.
  • Depending on admin configuration, users will have configuration options to personalize their intelligent delegate.

[Action Required/Recommendations:]

Admins will be enabled with Personal attendant policies that allow them to configure Intelligent call delegation settings for their users.

[Compliance considerations:]

No compliance considerations identified. Review as appropriate for your organization.

Source: Microsoft Message Center • Analysed by MWPro

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