Amazon Connect now provides APIs that allow you to delete cases, case comments, undo contact associations, and remove service level agreements (SLAs) from cases. These new capabilities enable you to programmatically remove sensitive customer information from cases or delete cases…

Today, we are excited to announce the launch of a new feature in Graph Explorer that enables users to write and execute native Gremlin and openCypher queries directly within the interface. This enhancement empowers data scientists, developers, and database administrators…

Amazon Aurora DSQL is now available in Asia Pacific (Seoul) and supports multi-Region clusters within Asia Pacific Regions - Asia Pacific (Osaka), Asia Pacific (Tokyo), Asia Pacific (Seoul) as well as European Regions - Europe (Ireland), Europe (London), Europe (Paris).…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) R7i instances are available in Asia Pacific (Hyderabad) Region. Amazon EC2 R7i instances are powered by custom 4th Generation Intel Xeon Scalable processors (code-named Sapphire Rapids), available only on AWS, and offer…

Amazon Connect now provides new editing and accessibility enhancements for the drag-and-drop flow designer making it easier to build customer service experiences. These enhancements include keyboard navigation, auto arranging of blocks, screen reader support, and improved support for high zoom…