Posts by Modern Workspace Pro

Amazon CloudFront announces support for mutual TLS authentication (mTLS) for origins, a security protocol that enables customers to verify that requests to their origin servers come only from their authorized CloudFront distributions using TLS certificates. This certificate-based authentication provides cryptographic…

AWS Security Token Service (STS) now supports validation of select identity provider specific claims from Google, GitHub, CircleCI and Oracle Cloud Infrastructure in IAM role trust policies and resource control policies for OpenID Connect (OIDC) federation into AWS via the…

Today, AWS announced the availability of DeepSeek OCR, MiniMax M2.1, and Qwen3-VL-8B-Instruct in Amazon SageMaker JumpStart, expanding the portfolio of foundation models available to AWS customers. These three models bring specialized capabilities spanning document intelligence, multilingual coding, advanced multimodal reasoning,…

Amazon Connect now delivers improved estimated wait time metrics for queues and enqueued contacts, empowering organizations. This allows contact centers to set accurate customer expectations, provide convenient options such as callbacks when hold times are extended, and balance workloads effectively…

Amazon Connect now offers APIs to configure and run tests that simulate contact center experiences, making it easy to validate workflows, self-service voice interactions, and their outcomes. With these APIs, you can programmatically configure test parameters, including the caller's phone…