Posts by Modern Workspace Pro

Amazon Connect now makes it easier to link related contacts such as email replies, call transfers, persistent chats, and queued callbacks to the same case so agents can view the complete customer journey and resolve issues faster. You can use…

Amazon SageMaker Catalog now provides automated data classification that suggests business glossary terms during data publishing, reducing manual tagging effort and improving metadata consistency across organizations. This capability analyzes table metadata and schema information using Amazon Bedrock's language models to…

Today, AWS announced the preview of Amazon Route 53 Global Resolver, a new internet-reachable DNS resolver that provides easy, secure, and reliable DNS resolution from anywhere for queries made by your authorized clients. With Global Resolver, authorized clients in your…

Today, AWS announces the AWS AI League 2026 Championship, expanding its flagship AI tournament with new challenges and doubling the prize pool to $50,000 for builders to compete and innovate. AI League transforms how builders use AWS AI services through…

Amazon CloudWatch launched incident report generation capabilities with an AI-powered root-cause workflow that guides customers through the "Five Why’s" analysis technique. The feature is modeled on the correction or errors process used by both teams within Amazon and our customers…

Today, AWS announces the general availability of multimodal retrieval in Bedrock Knowledge Bases. Amazon Bedrock Knowledge Bases offers managed, end-to-end Retrieval Augmented Generation (RAG) workflows to create accurate, low latency, and custom Generative AI applications by incorporating contextual information from…