Amazon Connect now supports automated follow-up evaluations triggered by initial evaluation results

Amazon Connect now supports automated follow-up evaluations triggered by initial evaluation results

Amazon Connect can now automatically initiate follow-up evaluations to analyze specific situations identified during initial evaluations. For example, when an initial customer service evaluation detects customer interest in a product, Amazon Connect can automatically trigger a follow-up evaluation focused on…
(Updated) Microsoft 365 Copilot: Agent Mode available in Excel Labs add-in (Frontier preview) [MC1162083]

(Updated) Microsoft 365 Copilot: Agent Mode available in Excel Labs add-in (Frontier preview) [MC1162083]

Message ID: MC1162083 (Updated) Updated October 21, 2025: Now that this is available, we have updated the content below to provide additional details as you leverage the feature. Thank you for your patience. [Introduction:] Agent Mode in Microsoft 365 Copilot for…