![Microsoft Teams: Extensibility for PSTN calls [MC947831]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-designecologist-1779487-1024x683.webp)
Message ID: MC947831
Coming soon for Microsoft Teams: Third-party application developers will be able to extend the Public Switched Telephone Network (PSTN) calling experience with contextual information, making it possible for Teams users to have access to relevant data without leaving the call experience. This feature will make it possible for developers to bring additional context and workflow integration into calling experiences and make customer-facing professionals more efficient by having data from line of business applications readily available. This functionality is available for developers to integrate their applications and add new functionality to calls.
This message applies to Teams on Windows and Mac desktops.
This message is associated with Microsoft 365 Roadmap ID 468280.
[When this will happen:]
Targeted Release: We will begin rolling out mid-January 2025 and expect to complete by late January 2025.
General Availability (Worldwide, GCC): We will begin rolling out mid-February 2025 and expect to complete by late February 2025.
[How this will affect your organization:]
This feature only applies if you or your developers create a new personal scope Tab app and pin it for your users.
This change will be available by default for admins to configure. Learn more about app setup policies: Manage app setup policies in Microsoft Teams – Microsoft Teams | Microsoft Learn
The new calling extensions section to pin apps in Teams admin center:
[What you need to do to prepare:]
No need to prepare if you are not planning to build apps to extend PSTN calling experience in Teams. If you want to build a personal scope Tab app for Teams PSTN calling, we will update this message with the documentation when rollout begins. Learn more: Microsoft Teams tabs – Teams | Microsoft Learn
This rollout will happen automatically by the specified date with no admin action required before the rollout. Review your current configuration to determine the impact for your organization. You may want to notify your developers and users about this change and update any relevant documentation.
Source: Microsoft
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The upcoming updates to Microsoft Teams, particularly around extending the Public Switched Telephone Network (PSTN) calling experience, are poised to make a significant impact on both admins and users alike.
For admins, the introduction of third-party application integration means more flexibility and customization options. With the ability to pin relevant applications directly within the Teams interface, admins can enhance the calling experience for their teams, allowing for seamless access to contextual information. This change not only streamlines workflows but also empowers teams to be more efficient during calls. It’s like giving your team a Swiss Army knife for communication—everything they need is right at their fingertips!
On the user side, the implications are even more exciting. Imagine being in a call and having instant access to vital data from your business applications without having to toggle between screens. This integration will not only save time but also enhance productivity, making customer interactions smoother and more informed. It’s set to turn what could be a mundane call into a dynamic exchange of ideas and information—definitely a win-win!
As for the overall impact, I foresee a positive shift in how we approach communication in Teams. The ability to integrate and access data in real time will likely lead to more informed decision-making and improved customer service. It’s a step toward making calls not just a means of communication but a powerful tool for collaboration and efficiency.
I encourage everyone to share their thoughts on this update! How do you think it will benefit your organization, or what features are you most excited about? Let’s get the conversation going! And for more insights, be sure to check out additional posts at mwpro.co.uk.