Amazon Web Services

Amazon Connect now supports larger, multi-line text fields on case templates allowing agents to capture detailed free-form notes and structured data directly within cases. These fields expand vertically to accommodate multiple paragraphs, making it easier to document root cause analysis,…

Amazon Managed Streaming for Apache Kafka (Amazon MSK) now supports dual-stack connectivity (IPv4 and IPv6) for existing MSK Provisioned and MSK Serverless clusters. This capability enables customers to connect to Amazon MSK using both IPv4 and IPv6 protocols, in addition…

Amazon Bedrock now extends reinforcement fine-tuning (RFT) support to popular open-weight models, including OpenAI GPT-OSS and Qwen models, and introduces OpenAI-compatible fine-tuning APIs. These capabilities make it easier for developers to improve open-weight model accuracy without requiring deep machine learning…

Starting today, the compute-optimized Amazon EC2 C8a instances are available in the Europe (Frankfurt) and Europe (Ireland) regions. C8a instances are powered by 5th Gen AMD EPYC processors (formerly code named Turin) with a maximum frequency of 4.5 GHz, delivering…

Amazon Connect now includes agent time-off requests in draft schedules, making it easier for you to view why an agent was not scheduled on a particular day or part of the day. For example, when generating schedules for next month,…

Amazon Aurora further strengthens your security posture by automatically applying server-side encryption by default to all new databases clusters, created starting today, using AWS-owned keys. This encryption is fully managed, transparent to users, with no cost or performance impact. Aurora…