Amazon Web Services

Today, AWS announced the general availability of Amazon Route 53 Global Resolver, an internet-reachable anycast DNS resolver that delivers easy, secure, and reliable DNS resolution for authorized clients from anywhere. Global Resolver is now available across 30 AWS Regions, with…

Amazon OpenSearch Service now extends in-place cluster volume size increases to volumes exceeding 3 TiB. With this enhancement, you can scale storage capacity across all volume sizes without requiring a blue/green deployment. Previously, you could perform volume increases up to…

Today, Amazon Connect is announcing enhancements to AI-powered predictive insights that make it easier for businesses to deliver proactive, personalized customer experiences at scale. Building on the five recommendation algorithms launched at re:Invent 2025, AI-powered predictive insights now support up…

Amazon Connect now supports conversational analytics for email contacts, enabling contact center managers to automatically categorize emails, redact personally identifiable information (PII), and generate contact summaries. This allows you to quickly identify emerging trends, better maintain compliance by protecting sensitive…

Today, Amazon Connect announces the preview of an AI-powered assistant that enables contact center managers to get instant answers to operational questions using natural language. You can query across 150+ Amazon Connect metrics, including agent scheduling, self-service experience, and performance…

We are announcing User Preferences in Amazon Quick Suite – a new feature that gives users greater control over how Quick looks, feels, and works for them. With User Preferences, users can now customize their Chat panel layout by setting…