Amazon WorkSpaces, AWS's fully managed cloud desktop service, now enables AI agents to securely access and operate desktop applications through managed WorkSpaces environments. Many enterprises run critical business processes on desktop applications—mainframes, ERP systems, and proprietary tools—that lack modern APIs,…

Amazon Connect Cases now automatically reassociates cases when duplicate customer profiles are merged, so agents always see a complete case history for each customer. When the same customer has multiple profiles, such as when they reach out through different channels…

AWS Identity and Access Management (IAM) has increased maximum quotas for six resources: Customer managed policies per account (5,000 to 10,000) Instance profiles per account (5,000 to 10,000) Managed policies per role (20 to 25) Role trust policy length (4,096…

Amazon OpenSearch Service expands Cluster Insights availability to all OpenSearch versions and Elasticsearch version 6.8 and above, bringing proactive cluster health and performance visibility through the Console. In addition, a new Unused Index insight helps customers identify indices in an…

Amazon Web Services (AWS) announces the availability of Amazon EC2 I8ge instances in Europe (Paris), Asia Pacific (Thailand), Asia Pacific (Hong Kong), Asia Pacific (Seoul), and Asia Pacific (Tokyo) AWS regions. I8ge instances are powered by AWS Graviton4 processors and…

Amazon WorkSpaces Applications now supports host-to-client URL redirection, which automatically launches URLs from streaming sessions in the user's local browser. Administrators can configure allow and deny URL patterns through the AWS Management Console to control which web content is redirected,…